※During the promotion period, all orders are non-refundable and can only be exchanged※
1. Please read and understand the return and exchange policy before placing your order.
2. If you wish to exchange product(s), please follow the steps below within 7 days of receiving the parcel. 

    2.1 Login to your account.
    2.2 View the order that you want to exchange.
    2.3 Provide complete details in the order message (order number, reason for return, product name(s) to be returned, and size(s) if applicable).
    2.4 Select a method for the arrangement of return item(s). Either send back to our local warehouse (you will be responsible for the cost of return postage) or return to the physical store.
    2.5 Once your exchange request is accepted by our customer service team, we will contact you and provide instructions for returning the product. The exchange will be processed within 7 days.

3. The ‘MEGA FIESTA’ promotion is only applicable on the National Geographic Apparel Hong Kong Official Website.
4. The offer of ‘Free Sport Hairband Upon First 50 Orders’ is only applicable to customer who checkout as a member. Each member can use this offer once only.
5. After deducting any discount offer, each order can enjoy a selected gift upon net purchase of specified amount.
6. Gift will be displayed automatically in the shopping cart, available while stocks last.
7. Purchase upon $1,999 can enjoy a selected carrier add-on offer, each order can only enjoy the offer once.
8. Add-on offer will be displayed automatically in the shopping cart for selection, available while stocks last.
9. The offer of 'Buy 2 Extra 15%OFF and Buy 4 Extra 35%OFF' is only applicable to selected items only.
10. Free shipping offer is only available within Hong Kong SAR on orders over net purchase of HK$499.
11. Gift colour will be delivered randomly. Offer valid while stocks last.
12. Add-on offer valid while stocks last.
13. The display in the checkout page shall prevail. 
14. The promotion and gift offers cannot be exchanged for cash, vouchers, other products, or service.
15. The Nature APAC Limited reserves the right to amend the above Terms and Conditions without prior notice.
16. In case of any dispute, The Nature APAC Limited reserves the right of final decision.