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Return Policy

Thank you for supporting National Geographic Apparel.

Size Exchange
In order to apply for size exchange, please contact us online within 7 days of receiving your order for arrangement.

You may exchange the items through the below methods:
1/ Return the item to our local warehouse (please note that you will need to bear the return shipping cost)
2/ Exchange at our offline stores in K11 MUSEA or SOGO Causeway Bay (No extra cost needed)

*Please make sure the item is completely intact and unused, and with the original price tag.

Quality Issue
* To make sure our customers can enjoy the best shopping experience in our shop, all the products will have Quality Control (QC) before shipping to ensure our best quality.

* If any deficiencies and/or damages found on the products, please contact us together with the product image within 7 days of receiving your order.

* Once the defective products confirmed and received, the product amount will be refunded through the same payment method used by the customers within 2-4weeks.

* The return product must be in new, clean and original selling conditions with all tags and packing intact, and products have not been worn or used.

* All gift items must be returned together with the returned products. Otherwise, the retail value of the gift item would be deducted from the refund.