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Return Policy

Return Policy
1. For products purchased at National Geographic Apparel HK Official Website, you can apply for a return within 7 days of receiving the parcel (based on the date of receipt on the logistics document). Products excluded in this policy include but are not limited to non-apparel products, accessories, clearance products, and inner garments that cannot be returned or exchanged.
2. Return applications for the product(s) must be addressed online. Late applications and applications with incomplete information will not be considered.
3. Any products purchased from any online shopping platform authorized by The Nature APAC Limited shall follow the terms and conditions/policy of goods return and exchange of that platform.
4. Only one return request can be made per order.
5. Once your order is placed, it cannot be canceled or modified. Any refunds will not be allowed.
6. Returned product(s) must be completely intact, unused, unwashed, and with the original label, packaging, and price tag, and meet the conditions for secondary sales.
7. Product(s) must be returned within the stated period. The return authorization will be invalid after the expiry date.
8. Delivery fee and "Best priced product" (products with * shown in the shopping cart) are not applicable to store credits and order-level discounts.
9. If your order cannot fulfill the original order requirements of any discount, free shipping, promotion, or gift after processing the return, the relevant offer will be invalid. The relevant discount amount will be deducted from your store credits.
10. If the coupon code or store credit has already been used, it cannot be used again. The relevant discount amount will be deducted from your store credits.
11. If there is any gift or coupon in the order and you cannot fulfill the original order requirements of receiving the gift(s) after making a return, it must be returned together with the order. If the gift is not returned, the retail amount of the gift will be deducted from your store credits.
12. If the product does not comply with our return policy and conditions, we will not approve the return application.
13. Any non-qualified and non-conforming returns will be rejected. You will be billed for the return shipping cost if you want the good(s) sent back to you. Otherwise, the good(s) will be disposed of.
14. In the case of abuse or excessive use of return and exchange services, The Nature APAC Limited reserves the right to suspend or cancel the membership of customers who make frequent returns.
15. The Nature APAC Limited reserves the right to amend the above Terms and Conditions without prior notice.
16. In case of any dispute, The Nature APAC Limited reserves the right of final decision.

Return Application
1. You may process your return at National Geographic Apparel HK Official Website by the following steps:
1.1 Login to your account.
1.2 View the order that you want to return.
1.3 Submit a return request by specifying the reason for return, provide complete information (including order number, product name and size which need to be returned), and select a return method (please refer to 1.4).
1.4 All returns are subject to validation and approval by our customer service center. Once we accept your return request, you will receive a confirmation email and further instructions on how to return your product(s) (the return authorization will state the product you requested to return and the refund store credit amount.)
  • Send the product(s) along with the original invoice to our local warehouse within 7 days (you will be responsible for the cost of return postage, please send by a trackable delivery service provider).
  • Return the product(s) at the assigned physical store within 7 days.
2. Once we receive the returned product(s) and determine that they satisfy our return policy and conditions, the store credits will be credited to your online account within 7 working days. The refunded store credits have no expiry date.

Quality Issue
1. For defective product(s) purchased at National Geographic Apparel HK Official Website, you can request an exchange within 7 days of receiving your parcel (based on the date of receipt on the logistics document). 
2. You may process your return or exchange at National Geographic Apparel HK Official Website by the following steps:
2.1 Login to your account.
2.2 View the order that you want to exchange.
2.3 Please describe the damage or defect, and provide relevant product image(s).
2.4 Upon arrival of your returned product(s) and the original invoice, we will inspect the product and check if the product meets the requirements of return conditions, and arrange an exchange. 
3. Return or exchange applications for the product(s) with quality issues must be addressed online. Late applications and applications with incomplete information will not be considered.
4. Product(s) purchased from any online shopping platform authorized by The Nature APAC Limited shall follow the terms and conditions/policy of goods return and exchange of that platform.
5. We will bear the shipping cost if you need to return or exchange product(s) due to quality issues.
6. Returned product(s) must be completely intact, unused, unwashed, and with the original label, packaging, and price tag.
7. If we do not have stock for the product replacement, we will issue a refund to your original payment method. Normally your account will be refunded within 30 working days (The actual receipt date is subject to the processing period of the relevant bank, card issuer, or electronic payment agency). If the original payment method cannot be refunded successfully, it will be arranged by cheque.
8. Damaged product(s) due to improper use, improper maintenance, fabric abrasion, or improper wash cannot be returned or exchanged.
9. If the product does not comply with our return policy and conditions, we will not approve the return application.
10. If we find that the defect is not a manufacturing defect, but is due to mishandling or misuse, your request of returning the product will not be approved and the product will be returned to you. You will be responsible for the cost of return postage.
11. Defective product(s) must be returned within the stated period. The exchange authorization will be invalid after the expiry date.
12. Shipping fees or gift wrap is non-refundable.
13. The relevant coupon code or store credit cannot be used again.
14. The refund amount is subject to the actual payment amount.
15. If there is any gift or coupon in the order and you cannot fulfill the original order requirements of receiving the gift after making returns, it must be returned together with the order for refund. If the gift is not returned, the retail amount of the gift will be deducted from the refund amount.
16. Any non-qualified and non-conforming returns will be rejected. You will be billed for the return shipping cost if you want the good(s) sent back to you. Otherwise, the good(s) will be disposed of.
17. The Nature APAC Limited reserves the right to amend the above Terms and Conditions without prior notice.
18. In case of any dispute, The Nature APAC Limited reserves the right of final decision.

Frequently Asked Questions (FAQ)
https://www.natgeostore.com.hk/pages/faq