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FAQ

My Order

  • How do I track my order?
    Once your order is dispatched, our system will send you an email with the SF Express tracking number of your order. You can check the shipment status by entering the tracking number on the SF Express website. 

  • Can I exchange for my online order in a physical store?
    Exchange applications for the product(s) must be addressed online. After confirmation by our customer service center, you can exchange the product(s) at the assigned physical store.

  • Can I return an item purchased at a physical store to the National Geographic Apparel HK Official Website?
    Returns or exchanges for purchases made in our physical store may not be returned to National Geographic Apparel HK Official Website. If the item you wish to return was not purchased through  National Geographic Apparel HK Official Website, we recommend returning to the place of purchase for resolution.

  • Can I cancel or modify my order?
    Once your order is placed, it cannot be canceled or modified.


Delivery Service

  • Do you offer international shipping?
    The scope of delivery is currently limited to Hong Kong and Macau only.

  • How do I change my address?
    Once your order is dispatched, any changes in the address shall be arranged with SF Express directly. Any incurred expenses shall be borne by the customer.

  • How do I select a specific delivery time?
    If you need to select a specific delivery time, please contact SF Express directly.

  • Why is my order arriving in multiple packages?
    It may be necessary to split your order into two or more shipments, depending on package weight and size. Shipping charges apply only to the first package shipped. There are no additional shipping charges for multiple packages in the same order.

Others

  • Can I use online store credits in physical stores?
    Store credits earned from National Geographic Apparel HK Official Website cannot be used in our physical stores.

  • Can I use membership points?
    Membership points earned from our physical stores cannot be used on National Geographic Apparel HK Official Website.