1. Personal Data
1.1 Personal data includes your name, residential address, email address, phone number, gender, age, credit or debit card data, and any other information you may supply us for identification purposes.
2. Collection of Personal Data
2.1 We may ask you to provide Personal Data when you use the Site, including when you voluntarily register or update your existing profile with us, subscribe to catalogs or newsletters, email us, use our customer services, answer surveys, enter promotional opportunities, post on our social networks’ message boards, or make any other submissions to our Site.
2.2 Please note that it is mandatory for you to provide certain categories of Personal Data (as specified at the time of collection). In the event that you do not provide any Personal Data marked as mandatory, we may not be able to process your request, or provide you with our products or services.
3. Collection of Personal Data
3.1 We collect and use Personal Data about you for the following purposes:
3.1.1. To process your requests or orders, and deliver services, such as goods, clothing alterations, and other services;
3.1.2. To provide you with customer service and respond to your enquiries, feedback or claims;
3.1.3. To keep track of and analyze your purchases, transactions, shopping patterns, account activity, and payment history;
3.1.4. To provide information about the Company and our products, such as newsletters, events, promotions or contests;
3.1.5. To conduct surveys and analyses for research, statistical, product and service developments in an effort to improve your shopping experience; and
3.1.6. To comply with legal requirements.
4. Management of Personal Data
5. Storage of Personal Data
5.1 We will keep your Personal Data as accurate, complete and up-to-date as necessary and reasonably possible for the purposes for which it is to be used in accordance with Clause 3.
5.2 We will only retain your Personal Data as long as necessary for purposes listed in Clause 3 or as required by law.
6. Disclosure to Third Party
6.1 Personal Data will not be used or disclosed for purposes other than those listed in Clause 3, except with your consent/indication of no objection, or as required/permitted by law.
6.2 To fulfill the purposes in Clause 3, we may disclose or transfer your Personal Data to third parties, including our parent, subsidiary and associated companies. In particular, we may share your Personal Data with third party contractors or service providers (“Third Party”) who help with our business operations, such as suppliers of technological services, financial transactions, logistics services, transportation, reward programs, purchase order management, customer service, fraud investigations, and/or analysis of any transactions made through the Site.
6.4 We may share aggregate data that does not allow you to be identified with Third Party for various purposes (including marketing and advertising), and may use this data in order to better understand your needs and to improve and adapt our products and services.
6.5 If we consider it necessary to share your Personal Data with Third Party other than for the reasons specified in this Clause, we will notify you and will only proceed with your consent/ indication of no objection.
6.6 In the event of suspected fraud, threat to personal safety, or violation against our Terms and Conditions or relevant laws, we shall take prompt and all appropriate measures to investigate and address such risks.
6.7 By providing Personal Data through the Site or otherwise to us, you expressly authorize us to use and disclose your information as described. Please do not proceed if you do not agree on the above mentioned Personal Data usage.
8. Your Right to Access Personal Data
8.1 You have the right of access to or correction of, and to withdraw your consent concerning your Personal Data held by us.
8.2 We reserve the right to charge you a reasonable fee for the processing of any data access request.