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Terms and Conditions

TERMS AND CONDITIONS FOR ONLINE PURCHASE

1. Services

1.1 Welcome to natgeostore.com.hk. This website (“Site”) and domain name are owned and operated by THE NATURE APAC LIMITED (the "Company"). Access to and use of this Site and the products and services available through this Site(“Services”) are subject to the following terms, conditions and notices (“Terms and Conditions”).

1.2 By using the Services, you are agreeing to all of the Terms and Conditions, which, together with the Privacy Policy. We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Please understand that if you refuse to accept these Terms and Conditions, you will not be able to use or order any products from our Site.

1.3 The meaning of some words used in these terms and conditions:

1.3.1 "Account" means the National Geographic Apparel Account that you will need to register on our Platform if you would like to submit an Order;

1.3.2 "Customer" means any individual who places an Order on the Platform;

1.3.3 "you" means the Customer or a guest;

1.3.4 "Order" means the Order submitted by you to the platform to purchase product(s) from us;


2. Intellectual Property Rights

2.1 NATIONAL GEOGRAPHIC APPAREL, its logo and certain product names are trademarks of the Company. All material on this Site, including the text, information, graphics, logos, design, layout, downloads, pricing, products and services is owned by or licensed to the Company. You must not reproduce, transmit, adapt, distribute, sell, modify, publish, or store Content or Trade Marks for any purpose, other than with the prior written consent of the Company, or as permitted by law. All rights of the Company are expressly reserved.

2.2 No license to the use of such Trade Marks is granted to you under the Services or by your use of the Services. Your misuse of our Trade Marks displayed on the Services is strictly prohibited. You are also advised that we may enforce our intellectual property rights to the fullest extent of the law, including through civil remedies and criminal prosecution.

 

3. Terms of Sale

3.1 Registration

(a) To place an order, you must register with us by creating an Account on the Site. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

(b) You must only submit to us information that is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Platform.

3.2 Order

(a) To submit an order, you will be required to follow the online shopping process on the Site. After this, you will receive an Order Confirmation which will act as an acknowledgment of your order.

3.3 Price and Payment

(a) Whilst we make our best efforts to ensure that all details, descriptions, and prices which appear on this Platform are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the Order as canceled. If you cancel your Order before we have shipped it to you, and you have already paid for your order, you will receive a full refund.

(b) Prices are in Hong Kong Dollars. Delivery costs will be charged in addition where applicable.

(c) National Geographic Apparel HK Official Website and National Geographic Apparel physical stores may have similar promotions, but they might not be identical. National Geographic Apparel HK Official Website might also run exclusive online promotions that are not available in physical stores.

3.4 Refusal of Order

(a) We reserve the right to withdraw any Products from this Platform at any time and/or remove or edit any materials or content on this Platform. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

(b) If the order is canceled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for the disappointment suffered.

(c) We use third-party payment services to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.

 

4. Delivery

4.1 We aim to deliver the product to you at the place of delivery requested by you in your Order.

4.2 We will attempt to notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.

4.3 Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

 

5. Return and Exchange Policy

Please refer to https://www.natgeostore.com.hk/about/policy

 

6. Personal Data Protection

Please see our Privacy Policy, which forms a part of these Terms and Conditions.

 

7. Links to Third Party Websites

7.1 The Site may contain links to websites and other resources operated by third parties other than the Company. Such links are provided solely as a convenience to you. The Company does not control such websites and is not responsible for the content, products, services or information offered by any third parties. The inclusion of links to such websites on the Site does not imply any endorsement of any website or the content, products or services offered, advertised, endorsed or promoted by any third party, or of any company or person. If you decide to access any third-party websites or acquire any third-party products or services, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties.


8. Frequently Asked Questions (FAQ)

Please refer to https://www.natgeostore.com.hk/pages/faq