FAQ

Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x HK$0 {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

My Order

Can I cancel or modify my order after I have placed it?

How do I track my order?

Do you offer gift wrapping, additional packaging, or extra paper bags?

Why was my order canceled?

Return and Exchange

Can I return or exchange an item purchased in a physical store to National Geographic Apparel HK Official Website?

Can I exchange my online order in a physical store?

How to use store credits?

Delivery Service

Do you offer international shipping?

How do I change my address?

How do I select a specific delivery time?

Why is my order arriving in multiple packages?

Store Pick-up

Can I change the pickup store location after placing the order?

Can I authorize someone else to pick up the goods I purchased online?

How many days will it take to have the store pick up order delivered?

Promotions

Does "Product set" apply to order-level discounts?

Are the online exclusive offers applicable in physical stores?

What is the difference between promotions on National Geographic Apparel HK Official Website and in physical stores?

Others

Could I preorder out-of-stock items from National Geographic Apparel HK Official Website?

How do I know if a product is available in physical stores?

NEWSLETTER